Warranty Information

Welcome to Pincrates Warranty Information page. We take pride in the quality of our products and are committed to providing our customers with the best possible service. Please review our warranty policies below to ensure you understand the coverage and process for any warranty claims.

Warranty Coverage

1. Product Warranty

All products sold by Pincrates come with a 24-month warranty from the date of purchase. This warranty covers manufacturing defects and faults. It does not cover damages caused by misuse, accidental damage, or normal wear and tear.

How to Make a Warranty Claim

1. Contact Customer Support

If you believe your product has a manufacturing defect or fault, please contact our customer support team at admin@pincrates.com. Provide your order number, a description of the issue, and any relevant photos or videos.

2. Evaluation Process

Once we receive your warranty claim, our team will evaluate the issue and determine the best course of action. This may include:

• Repairing the product
• Replacing the product
• Issuing a refund or store credit

3. Return Shipping

If a return is necessary, our customer support team will provide you with a return shipping label. Please ensure the product is securely packaged to prevent any damage during transit.

Exclusions

The following conditions are not covered under our warranty:

• Damage caused by misuse, abuse, or neglect
• Unauthorized repairs or modifications
• Accidental damage (e.g., drops, spills)
• Normal wear and tear

Additional Information

1. Proof of Purchase

To make a warranty claim, you must provide proof of purchase. This can be in the form of an order number, receipt, or invoice.

2. Warranty Transferability

Our warranties are non-transferable and apply only to the original purchaser of the product.

3. Changes to Warranty Policy

Pincrates reserves the right to update or change our warranty policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about our warranty policy or need assistance with a warranty claim, please contact our customer support team:

• Email: admin@pincrates.com

Thank you for shopping with Pincrates. We appreciate your business and are here to help with any concerns you may have.